Jan 25, 2012 1:21 PM

To defuse opposition from smart meter foes and allow utility companies

to move forward with grid modernization plans, utility leaders may have

to consider creating smart meter opt-out programs regardless of the

validity of opponents’ concerns about health, safety and privacy,

according to Chartwell’s latest industry report, Smart Meter Opt-Out Programs 2012.

 

Some utilities may be forced into creating such programs. In May,

Central Maine Power was subject to the first regulatory ruling by the

Maine Public Utilities Commission that required a smart meter opt-out

program. The California Public Utilities Commission could become the

second regulatory body to require an opt-out program for Pacific Gas &

Electric, with a decision date of Feb. 1.

 

While developing viable opt-out programs is a growing priority for

utilities, Smart Meter Opt-Out Programs 2012 shows that not just any

program will suffice. Offering to disable the RF transmitter after

installing the smart meter, for example, does not always satisfy vocal

opponents. According to the report, an analog option has better

potential to neutralize smart meter conflicts and clear the air for

better customer outreach efforts with the vast majority of customer who

will choose smart meters.

In addition to detailing which opt-out programs seem to be getting the

most support, the report discusses the positive impact on customer

satisfaction when utilities offer customers options, regardless of

where they fall in the smart grid debate.

 

SMART CUSTOMER / SMART METER

– Smart Meter Opt-Out Programs Spread Across North America

– PG&E Completes Stadium Electrical Improvements, Testing to Ensure Candlestick Park Ready for Playoff Game

– Eléctrica de Guayaquil Completes Smart Metering Implementation in Latin America

– BC Hydro Goes Live with Itron’s MDM System for SAP Utility AMI Solutions

– FirstEnergy’s Paperless Option Offers Convenience to Electric Utility

 

Read more:

http://tdworld.com/customer_service/smart-meter-opt-out-0112/#ixzz1kVFZXDh6

http://tdworld.com/customer_service/smart-meter-opt-out-0112/

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